Shipping & Return

SHIPPING POLICY

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 48 hours of processing and production time for your order to ship out.

HOW LONG IS THE SHIPPING TIME?
All the package will be shipped by USPS, DHL, Yunexpress, and they will arrive in7-14das

 

WILL I RECEIVE A TRACKING NUMBER?

We provide tracking for every order. Tracking will be available once your product is shipped. 

When you receive your tracking number, if you need help tracking your order you can go here.

 

MY ITEM ARRIVED DAMAGED

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of product charge.

 

Helpful Hint:

1.Normally, the local shipper deliveries package on workday( Mon. - Fri.), to ensure safe delivery of your parcel, so it is best for you to choose an address where you can receive package on workday as shipping address. It's best to keep your phone open during estimated time of arrival, because shipper might contact you via phone.
2.The shipping service we used is required to have the customer's signature for a successful delivery. So please make sure that you or your authorized person at shipping address. If we shipped to your shipping address and have a signature file, we do not take responsibility once the package is lost or stolen.

The following conditions will be borne by the buyer:
1. If tariffs arise in the recipient's country, but the tariffs will be paid by the buyer.
2. Due to the buyer's delay in delivery or modify the address resulting from the cost of the buyer will bear this part of the cost.
3. Due to buyers for their own reasons halfway to cancel the order, or the goods returned, this part of the cost borne by the buyer.

Return policy

 Return supportive

We support 24 hours & 7 days return policy.

Because the shampoo are daily liquid consumables. The features of some shampoos take a certain amount of time to work their way. Please believe the goods you choose here.

Please read the following rules to make sure you can return successfully.

1. 24 hours return: once you finish the payment, within 24 hours can be return the order without any reasons.

2. 7 days return: once you recieve the goods, within 7 days can be return the order with the folloing rules (please provide the phote):

   a. Have not open and use the shampoo;

   b. The package should not be damged hard.

If you do need return and meet the criteria, please click here and connect with us, we will reply within 24 hours.